Aigenix Labs
Agency for ambitious products
Design. Build. Scale.
Agency for ambitious products
Design. Build. Scale.
AI / Customer Support
SupportPilot helps SaaS teams scale customer support without scaling headcount one-to-one. Customers get instant, grounded answers from a knowledge-aware assistant. Agents get suggested replies, confidence scores, and safe escalation into Slack or the inbox when the AI should step aside.
Client
B2B SaaS company
Year
2025
Timeline
8 weeks
Role
AI systems, RAG pipeline & product integration
Problem
Support volume was overwhelming agents. Repetitive tickets piled up, docs were scattered, and first-response times slipped as the product scaled, without room to hire linearly.
Solution
We built SupportPilot: an AI support system grounded in product docs via RAG, with confidence-based escalation, a live agent dashboard, and Slack agent assist so humans only jump in when needed.
Result
68% of tickets resolved automatically, first responses under 30 seconds, and agents focused on complex cases, with measurable CSAT gains.
Challenges
Approach
More work
Next step
Share the vision. We'll shape the roadmap, craft the experience, and build what moves your business.